Case Study: Vietnam Backpacker Hostels achieves scalable growth and higher bed rates with Cloudbeds

These trailblazers set a new standard in Vietnam and continue to grow with superior software

Vietnam Backpacker Hostels, founded in 2004, expanded rapidly and by 2015–2016 faced a scalability problem: their legacy PMS couldn’t handle new properties without costly servers and fees. After evaluating options, they chose Cloudbeds’ cloud-based PMS, channel manager and booking engine to support continued growth and more efficient operations.

Cloudbeds delivered an integrated system that automated channel management, improved reporting, and added a mobile-friendly booking engine—eliminating manual entry, boosting direct bookings, and freeing staff for guest-facing tasks. As a result Vietnam Backpacker Hostels scaled to six locations with 200+ employees, achieved a consistently higher bed rate while maintaining occupancy, and reduced costs through fewer commissions and more efficient operations.

Vietnam Backpacker Hostels

James Lander

Operations Manager