Case Study: The Casetta Group achieves five-star reviews and higher upsell revenue with Cloudbeds

The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

The Casetta Group, a boutique hotel collection with five properties and two more under development, needed a better way to manage guest communication, integrations, and front desk operations across its hotels. After dealing with unreliable hospitality systems and clunky workflows, the team turned to Cloudbeds and its Property Management System and Guest Experience tools to streamline operations at its Pearl property and beyond.

With Cloudbeds, The Casetta Group gained an intuitive PMS, pricing intelligence, and Guest Experience messaging that unified guest requests, housekeeping coordination, post-stay surveys, and review collection. The results included improved guest engagement, increased upsell revenue, and stronger review performance, with the Pearl ranking among Tripadvisor’s top 20 hotels in San Diego out of more than 500 hotels in the city.

The Casetta Group

Anthony Gutierrez

General Manager