Case Study: Hangover Hostels achieves increased direct bookings and one-click channel management with Cloudbeds

Setting an international standard while staying true to local roots

Hangover Hostels, a growing Sri Lanka brand with five locations, needed a platform to deliver an international standard of hospitality while increasing direct bookings and simplifying operations. Before Cloudbeds, they relied on a limited channel manager and a commission‑charging booking engine that made marketing and rate updates cumbersome. To scale and compete, they chose Cloudbeds’ all‑in‑one hospitality software (PMS, channel manager and booking engine).

Cloudbeds provided a unified solution—channel management, a sleek booking engine with promo codes, a guest database, and occupancy/transaction reports—that let Hangover Hostels run direct marketing, offer a 10% direct‑booking discount via unique promo codes, and reconcile accounts more easily. The team reduced rate updates from 10 clicks to 1 click with Cloudbeds, gained daily/weekly/monthly reporting granularity, and freed staff time to focus on guest experiences and marketing outreach.

Hangover Hostels

Thusitha Gunawardhana

General Manager