Case Study: Playpark Hospitality modernizes the guest experience with Cloudbeds

Playpark Hospitality modernizes the guest experience at three Lake Tahoe boutique hotels with Cloudbeds

Playpark Hospitality, a Lake Tahoe boutique hotel operator, needed a scalable technology stack to support a fully contactless guest experience across three renovated properties. Using Cloudbeds as its PMS, the team was able to replace a fragmented setup that struggled with door lock reliability, offline access, and manual payment reconciliation while also improving training and support for new hires.

With Cloudbeds’ platform, Marketplace, API, and Cloudbeds Payments, Playpark connected tools like Lynx for self check-in and automated workflows, digital keys, and integrated payment management. The results included a 10% increase in direct bookings, more than 53,000 self check-ins, 1,350 Google reviews, and 9,200 real-time workflow notifications, all while reducing front-desk burden and improving operational efficiency.

Playpark Hospitality

Ulysses Baltazar

Chief Technology Officer