Case Study: LOCAY Group achieves 61% average direct bookings and maximizes revenue with Cloudbeds

How this boutique hotel group used PIE to seize a slice of Australia’s competitive accommodation market

LOCAY, a boutique hotel group of four properties around Sydney, struggled with each property operating separately and missing out on market share and revenue growth. They needed an integrated system for bookings, property management and dynamic pricing—so they chose Cloudbeds and its Pricing Intelligence Engine (PIE), booking widget and PMS to unify operations and automate revenue management.

Cloudbeds implemented PIE, a live booking engine and a unified PMS, enabling cross-selling between properties, automated rate adjustments, robust reporting and 24/7 local support. The solution drove measurable impact: LOCAY recorded a 61% average in direct bookings (Apr–Jun 2020), one property reached 70% occupancy and 76% direct bookings (June–July), and the group realized higher nightly rates and more efficient day-to-day operations thanks to Cloudbeds.

LOCAY

Larissa Fuller

Creative Director