Case Study: ITH Hostels achieves scalable growth and 60–70% higher no-show revenue with Cloudbeds

Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels

ITH Hostels, a group operating hostels and vacation rentals across the United States, needed a reliable, cloud-based property management solution to scale from a small team with many volunteer staff into a multi-property operation. They chose Cloudbeds and sought a platform that was easy to implement, train on, and use day-to-day so the team could manage occupancy, check-ins/outs, and housekeeping efficiently.

Cloudbeds provided a cloud-based hostel management platform with guided implementation, in-app tooltips, a customer coach, a drag-and-drop calendar, and a housekeeping module, plus 24/7 email support. As a result, ITH Hostels increased no-show charges by 60–70%, expanded from 3 to 9 properties, and achieved measurable time savings and operational efficiency that let staff focus on guest experience and growth.

ITH Hostels

James Black

Co-Founder