Case Study: Sweet Lisbon Guesthouse achieves 2 hours/day time savings and enhanced guest experience with Cloudbeds

Cloudbeds helps this guesthouse provide an exceptional guest experience

Sweet Lisbon Guesthouse, a small Lisbon property focused on five‑star, guest‑centric service, was hampered by using three separate systems (channel manager, PMS, and an internal database) that were confusing, frequently unreliable, and time‑consuming—leading to lost booking opportunities and pulling hosts away from guests. They chose vendor Cloudbeds for an integrated, all‑in‑one solution to replace the fragmented setup.

Cloudbeds implemented its combined PMS and channel manager (including the Cash Drawer feature and a single intuitive dashboard), enabling staff to manage reservations, guest info and reporting from one place; Ana estimates she saves about 2 hours per day, hosts click less and spend more time with guests, and support is fast and helpful. As a result, Sweet Lisbon Guesthouse streamlined operations, improved guest experience, and diversified its distribution channels while gaining better cash‑flow oversight.

Sweet Lisbon Guesthouse

Ana Leamaro

Co-Owner