Case Study: Cape Shark Villas Delivers Seamless Guest Experiences with Cloudbeds

Cape Shark Villas improves efficiency, distribution, and guest experience with Cloudbeds

Cape Shark Villas, a 55-villa luxury resort on Thailand’s Koh Tao Island, needed a cloud-based property management system that was easy to use, accessible, and able to keep up with high occupancy, frequent repeat guests, and maintenance issues. The team also wanted a way to stay current on villa availability and ensure no room was booked before problems were resolved. Cloudbeds was selected to help manage these operational challenges.

With Cloudbeds’ PMS, calendar, unified guest database, and channel manager, Cape Shark Villas was able to streamline daily operations, track guest preferences, and sync rates and availability across OTA channels. Cloudbeds helped eliminate overbookings, improve occupancy and revenue, and give staff fast access to guest history such as villa stays, purchases, payments, and allergies, resulting in a more personalized guest experience.