Case Study: Bluff Dwellings drives more direct bookings and better guest communication with Cloudbeds

Bluff Dwellings drives more direct bookings and better guest communication with Cloudbeds

Bluff Dwellings, a boutique resort and spa, needed a scalable hospitality platform that could support rapid growth, streamline staff workflows, and improve the guest experience. The property turned to Cloudbeds, using its cloud-based resort management system along with Whistle for Cloudbeds, Flexkeeping, and AI-powered revenue management.

With Cloudbeds, Bluff Dwellings made online booking smoother, improved guest communication through text messaging, and managed housekeeping and maintenance more efficiently. The property also saw a good increase in revenue from AI-powered rate optimization, and now drives about 65% direct bookings while benefiting from the flexibility of remote access to manage nearly anything off-property.

Bluff Dwellings

Dallin Tait

Co-founder and General Manager