Case Study: Consumer Electronics Provider achieves unified customer data insights with Cloud Technology Partners and Google Cloud

Creating a Unified Customer Data Portal on Google Cloud

Cloud Technology Partners helped a Consumer Electronics Provider as the company expanded globally and shifted from B2B to B2C. The customer needed a way to unify departmental data silos across mobile, web, and social channels, identify loyal customers for premium service, and give global call center agents consistent access to customer information. They also wanted a rapid proof of concept to validate the value of cloud.

Cloud Technology Partners built and implemented a proof of concept on Google Cloud Platform using BigQuery, Google App Engine, and Google Cloud Endpoints. The solution included an automated data profiling tool and a robust data architecture for scalable analytics and federated REST APIs. In just 6 weeks, Cloud Technology Partners delivered a unified cloud architecture that combined data sources, improved knowledge sharing across departments, and demonstrated the business value of the approach.