Case Study: UCLA achieves IT collaboration and cost savings with Cloud Sherpas' ServiceNow optimization

UCLA makes IT Smarter With Servicenow

The University of California, Los Angeles (UCLA) faced a significant disconnect in IT support between its numerous internal organizations. To address this and operationalize key processes, UCLA's IT leadership, including Nisi Vidato, sought a solution and chose to implement the ServiceNow IT service management platform. They enlisted the help of vendor Cloud Sherpas to assist with this initiative.

Cloud Sherpas worked closely with UCLA to implement a multi-tenant ServiceNow architecture. This solution allowed different university departments to operate independently within a shared instance, enabling knowledge transfer and coordinated changes. The results included substantial savings in setup costs, the creation of a central IT repository, and improved alignment and collaboration across the campus. Cloud Sherpas was instrumental in defining the system architecture and configuring the platform to achieve these outcomes.

University of California, Los Angeles