Case Study: University of Oklahoma streamlines IT service management with Cloud Sherpas

OU Educates IT Management with Servicenow

The University of Oklahoma faced challenges with its IT service management due to using multiple, disparate ServiceNow instances across its campuses. This disconnected model limited scalability, created confusion for users, and increased support complexity. To address this, the university engaged vendor Cloud Sherpas for ServiceNow optimization and instance consolidation.

Cloud Sherpas worked with the university to consolidate three ServiceNow instances into one, implementing a shared services framework based on best practices. This solution streamlined workflows, simplified customer interactions, and reduced administration. The results included improved transparency, a more accessible knowledge management system, and significant cost savings for the university.

University of Oklahoma