Case Study: Kyocera achieves higher service and support productivity with Cloud Sherpas and Salesforce Service Cloud

Kyocera Achieves increase in service and support productivity With Salesforce Service Cloud

Kyocera, a multinational electronics and ceramics manufacturer, needed to increase service and support productivity while lowering operational costs. To achieve this, they aimed to migrate from their legacy Oracle CRM system. Their challenge included the need to better handle service requests, manage documents for service centers, and support multiple languages across their global operations. To address this, they partnered with vendor Cloud Sherpas to implement Salesforce Service Cloud.

Cloud Sherpas provided the solution by migrating over 900,000 records from Oracle to the Salesforce Service Cloud platform. This involved using standardized objects and developing custom assets like a customer portal. The results for Kyocera were significant, including a global deployment of Service Cloud for users, an increase in customer satisfaction and productivity, and a decrease in support costs. The implementation by Cloud Sherpas successfully eliminated the need for the previous Oracle CRM system.

Kyocera