Case Study: Kite Packaging Group increases productivity with Cloud Sherpas

Kite Packaging Group Gets New Marketing Contact Center

Kite Packaging Group, one of the UK’s largest packaging supply companies, wanted to boost sales in a highly competitive market but wasn’t getting enough value from its existing Salesforce setup. To address this, Kite worked with Cloud Sherpas to build a new marketing contact center and improve its Salesforce environment with more efficient sales processes.

Cloud Sherpas enhanced Kite’s salesforce.com application and integrated Salesforce with Avaya CTI for call automation plus back-office account provisioning. The result was a 23% productivity increase, faster delivery, and a stronger platform expected to drive significant sales growth.

Kite Packaging Group