Case Study: Jason’s Deli boosts collaboration and intranet adoption with Cloud Sherpas and Google Apps

Jasons Deli Sets The Table For Growth With Google Apps

Jason's Deli, a family-owned restaurant chain, faced challenges with its unreliable Cyrus IMAP system and LifeRay portal, which impaired productivity and were difficult to maintain. The company sought a new messaging and collaboration solution for its distributed workforce that would reduce IT burdens. They partnered with Cloud Sherpas to deploy Google Apps, seeking a platform with a lower total cost of ownership and better mobile integration.

With guidance from Cloud Sherpas, Jason's Deli successfully migrated 1,800 users. The vendor provided crucial support for deployment, training, and change management, leading to a highly successful transition. Results included a 91% employee approval rating for the new platform and a more than 50% reduction in IT help desk tickets. The adoption of Google services, particularly Sites, was significantly higher than the average user. Cloud Sherpas was an essential partner in achieving these outcomes.

Jasons Deli

Kevin Verde

CIO