Case Study: Habitat for Humanity achieves streamlined affiliate management with Cloud Sherpas Salesforce Managed Services

Habitat for Humanity International Builds Innovative Environment with Salesforce and Managed Services

Habitat for Humanity International, a nonprofit supporting affiliates in more than 70 countries, needed a better way to manage affiliate data that had been scattered across siloed systems. After introducing Salesforce for its Affiliate Support Center, Habitat wanted to expand it into a single source of record, but lacked the internal skills to handle more complex enhancements and ongoing development, so it turned to Cloud Sherpas for Salesforce Managed Services.

Cloud Sherpas helped Habitat maintain and improve its Salesforce environment with a dedicated support model and monthly release cycle for new fixes and enhancements. With Cloud Sherpas, Habitat can now manage contact details, program enrollment, staff assignments, service areas, and training in one place, while generating reports on affiliate performance and support needs. The result was a more streamlined, optimized affiliate management process and a more sustainable culture of innovation, with Cloud Sherpas providing the technical “heavy lifting” Habitat could not do on its own.

Habitat for Humanity

Marcus Reed

Director of IT