Case Study: Giant Eagle achieves stronger IT asset visibility and change management with Cloud Sherpas and ServiceNow

Giant Eagle Keeps IT Fresh with ServiceNow

Giant Eagle, the Pittsburgh-based retail company, was in the middle of a cloud migration but lacked formal asset inventory and configuration management processes. Its IT team relied on spreadsheets and individual knowledge, and its change management process was inefficient and labor intensive, creating risk for the move. Giant Eagle turned to Cloud Sherpas and ServiceNow to address these challenges.

Cloud Sherpas implemented Phase 1 of ServiceNow for Giant Eagle, including configuration management with Discovery, change management, and custom integrations. The result was a more disciplined change process, greater visibility into assets, and better collaboration and impact analysis. Giant Eagle went live in April 2015, achieved immediate adoption, and reduced the number of tools users needed to manage, while improving communication and proactive incident prevention.

Giant Eagle

Scott Petrak

Senior Director, IT Transformation and Global Sourcing