Case Study: Einstein Noah Restaurant Group achieves greater IT transparency and service efficiency with Cloud Sherpas

Einstein Noah Serves “Darn Good IT” With ServiceNow

Einstein Noah Restaurant Group, the largest operator of bagel bakeries in the U.S., needed better transparency and efficiency in IT support across 844 restaurants and thousands of users. Its legacy manual customer databases and processes were slowing productivity, making request tracking and reporting difficult, and limiting the IT team’s ability to support the business. Einstein Noah Restaurant Group worked with Cloud Sherpas on a ServiceNow implementation to modernize IT service management.

Cloud Sherpas implemented ServiceNow for incident management and a self-service portal, and the solution was expanded to support risk and payroll teams as well. The result was a smoother transition, faster and easier request submission for end users, and more accurate, timely reporting for IT. Cloud Sherpas helped Einstein Noah Restaurant Group increase transparency and improve service quality across the organization.

Einstein Noah Restaurant Group

Brian Kenfield

Manager, Enterprise Projects