Case Study: Care.com improves customer service productivity with Cloud Sherpas and Salesforce Service Cloud

Customer Service Enhanced for care.com

Care.com, the fast-growing online service connecting families and care providers, needed to streamline its customer support operations to handle a high volume of daily requests. To address this challenge, Care.com worked with Cloud Sherpas to deploy a new customer service solution using Salesforce Service Cloud for handling inquiries across telephone, web, and email.

Cloud Sherpas implemented contact center improvements that included system integration, automated email capabilities, and better business process design to help agents perform more efficiently. As a result, Care.com reported increased contact center productivity, improved customer service, better data visibility, and enhanced reporting, with automated emails and stronger reporting also improving workplace management.

Care.com