Case Study: BioSolar expands nationwide with Google Maps and Cloud Sherpas

BioSolar Realizes Significant Growth With Google Maps

Biosolar, a solar panel provider in Australia, faced a challenge when expanding nationwide. They required a new geospatial solution to support their lead generation and sales operations across the country, as their existing local knowledge was no longer sufficient. To overcome this, they implemented Google Maps for Business with the assistance of the vendor Cloud Sherpas.

Cloud Sherpas provided a rapid implementation and custom development to seamlessly integrate Google Maps into BioSolar's systems. The solution dramatically improved address accuracy, reducing average call times in their contact center from 4.5 minutes to 3 minutes and enabling agents to handle 1,000-2,500 calls daily. For field sales, address accuracy increased from 88% to 100%, ensuring salespeople targeted the correct, sellable customers. The scalable solution from Cloud Sherpas successfully supported BioSolar's growth from 20 to over 180 daily appointments.

BioSolar

Chris Johns

Customer Experience Manager