Case Study: Flat Rock Technology achieves 2x customer growth with Cloud Pro

Outsourcing company turns to cloud to double its customer base

Flat Rock Technology, a London-based IT outsourcing company, needed a centralised way to manage sales and the full customer lifecycle as it scaled, but was struggling with spreadsheets, email, and disconnected tools. The company turned to Cloud Pro for a cloud-based CRM service to improve reporting, collaboration, and sales operations across multiple territories.

Cloud Pro implemented SugarCRM to give Flat Rock Technology a flexible, affordable SaaS solution for managing leads, opportunities, projects, and support contracts. The result was a doubled conversion rate from leads to high-value clients, a 50% reduction in contact list management time, and stronger market share growth, helping Flat Rock scale without adding hassle.

Flat Rock Technology

Ran Berger

Managing Director