Case Study: Ostrich IT achieves 25% lower IT support costs with Cloud Pro

Ostrich IT takes CentraStage to cut IT support costs

Ostrich IT, an IT support provider in the South West, was looking to reduce the high cost of a remote management and monitoring (RMM) subscription it wasn’t fully using. The company needed a more flexible, cost-effective way to support clients while improving reliability and service delivery, and it turned to Cloud Pro’s CentraStage cloud-based RMM service.

Cloud Pro implemented CentraStage’s SaaS remote monitoring and management tool, giving Ostrich IT pay-as-you-go pricing, real-time patching, and automated fixes across client devices. The results were significant: Ostrich IT signed up 25 new customers, generated around £15,000 in extra revenue, cut IT support costs by 25%, and reduced downtime for one school client by 90%, with support issues resolved in under three minutes instead of up to three hours.

Ostrich IT

Mark Barton

Technical Director