Case Study: Royal Opera House achieves faster ticket booking and scalable online sales with Cloud Pro and AWS

Opera turns to AWS to speed up booking process

The Royal Opera House needed to modernize its aging IT infrastructure and fix a slow, overburdened ticketing website that struggled whenever new tickets went on sale. Working with Cloud Pro and using AWS-based hosting, the organization looked for a way to scale quickly for peak demand while keeping costs focused on productions rather than infrastructure.

Cloud Pro helped implement a cloud solution on Amazon Web Services using Elastic Load Balancing, CloudFront, and DynamoDB, with a LAMP-based content platform and Microsoft-based ecommerce components. The result was a far more responsive ticketing experience: orders could be completed in under a minute, the site scaled from 4 servers on normal days to 60 during heavy traffic, and online sales rose to 60% of tickets, with a target of 80% set by the Royal Opera House.

Royal Opera House

Rob Greig

CTO