Case Study: Girl Scouts USA achieves modernized volunteer and member engagement with Cloud Pro

Girl Scouts USA: Changing the world one cookie at a time

Girl Scouts USA needed to modernize its century-old organization and make it more relevant to today’s girls, parents, volunteers, and underserved communities. The group was working with Cloud Pro and Salesforce to move away from paper-based processes and traditional record-keeping while building a more agile, cloud-based approach to member and volunteer engagement.

Cloud Pro helped Girl Scouts USA implement Salesforce as the foundation for its digital transformation, including better data management and matching volunteers to local needs. The rollout improved data quality dramatically, cutting conversion error rates from 10–20% to less than 1%, with some records reaching 100% clean data, while supporting the organization’s goal of doubling membership and engaging more alumni.

Girl Scouts

Tony Doye

Chief Operating Offer