Case Study: Gatwick Airport enhances passenger experience with Cloud Pro and Splunk

Gatwick Airport chooses Splunk to enhance customer experience

Gatwick Airport needed a better way to analyse data from across its operations to improve performance and the customer experience. The airport used Cloud Pro’s Splunk Cloud platform to monitor customer touchpoints such as transit, ground handling, airlines and security, while also bringing in external signals like social media, the Highways Agency and Network Rail.

Cloud Pro’s solution gave Gatwick Airport real-time visibility through easy-to-use dashboards, helping teams predict pressure on resources and deploy staff more effectively. As a result, Gatwick met and exceeded its target of processing 95% of passengers through security within five minutes, improving efficiency and service for passengers.

Gatwick Airport

Chris Howell

Head of Business Systems