Case Study: Flipkart strengthens resilience and incident readiness with LitmusChaos from CNCF

Flipkart improves MTTD by 20% and MTTR by 25% with Cloud Native Computing Foundation

Flipkart, one of India's largest digital commerce platforms, faced the challenge of ensuring reliability across its hundreds of interconnected services, especially during massive traffic spikes from events like Big Billion Days. Their Central Reliability Engineering team needed to transform chaos engineering from an occasional exercise into a repeatable organizational practice to validate resilience across a diverse environment spanning Kubernetes and virtual machine workloads. They turned to the Cloud Native Computing Foundation's project, LitmusChaos, to build a solution.

The solution involved building a centralized, multi-tenant chaos engineering platform on LitmusChaos. Flipkart extended the CNCF project with a high-availability DaemonSet-based injection model and a Script Runner feature for complex scenarios, creating a unified platform for both Kubernetes and VM environments. The results were highly impactful, including the identification and remediation of 6+ critical misconfigurations ahead of a major sales event. The practice improved mean time to detect infrastructure failures by ~20% and mean time to resolve by ~25%, transforming chaos engineering into a foundational part of Flipkart's reliability strategy.

Flipkart