Case Study: Public Heritage Agency achieves 22% efficiency gains with Cloud Kinetics and Jira Service Management

Public Heritage Agency boosts efficiency by 22% with Cloud Kinetics

The Public Heritage Agency, a public sector agency managing historical and heritage artifacts, faced challenges due to a lack of automation and a unified view across its multiple systems. This impeded efficiency with manual incident management and no self-service. Cloud Kinetics was engaged to implement a solution using Jira Service Management.

Cloud Kinetics implemented Atlassian Jira Service Management to create a centralized service portal with automated workflows and ticket assignment. This solution provided a unified view for tracking and drove significant efficiency gains, including a 22% increase in operational efficiency and a 50-70% reduction in AWS console logins for the agency.