Case Study: a fine jewellery retailer in South Asia achieves faster, more accountable peak-season support with Cloud Kinetics AWS Managed Services

Omnichannel Fine Jewellery Retailer cuts support costs with Cloud Kinetics' AWS managed services

The customer, an omnichannel fine jewellery retailer in South Asia, faced operational bottlenecks due to a fragmented approach to its AWS infrastructure management. This resulted in accountability issues, inefficient triage, and a reactive support model that struggled during peak traffic periods. The retailer engaged Cloud Kinetics to implement a unified managed services solution.

Cloud Kinetics provided a multi-year AWS Resell and Partner-Led Support (PLS) model, acting as a single point of contact for all support. This solution delivered faster problem resolution, greater accountability, and proactive monitoring. The retailer achieved high cost-efficiency, optimized performance, and gained value-added services, allowing them to focus on business strategy with seamless support during critical events.