Case Study: ActiUp achieves 24/7 instant customer support with Cloud Kinetics' GenAI chatbot

ActiUp cuts customer response time to under 3 seconds with Cloud Kinetics

ActiUp, a professional event ticketing platform, faced the challenge of responding to a high volume of customer requests without overloading its support team, especially during peak event launch periods. Their goal was to achieve millisecond response times and offer 24/7 support without incurring significant cost overruns. To address this, ActiUp partnered with vendor Cloud Kinetics to implement an agentic AI-powered GenAI chatbot solution.

Cloud Kinetics built the solution using Amazon Bedrock, deploying it in a scalable Amazon ECS environment. The chatbot provides quick, accurate, and personalized responses by retrieving information from an Amazon OpenSearch database. This resulted in response times under three seconds, a 95% accuracy rate, 24/7 support availability, and 50% cost savings, successfully handling traffic spikes without additional staff.

ActiUp