Case Study: Omring resets its Salesforce foundation with Cloud Integrate

Omring resets its Salesforce foundation across 30 locations with Cloud Integrate

Omring, one of the largest elderly care providers in North Holland, faced significant operational constraints. Its central Coordination Point functioned within a shared Salesforce org, where changes for one business unit risked breaking another. This environment was also burdened with technical debt, including unused automations and unreliable data, which posed a risk to its care services. Cloud Integrate was engaged to address these Service Cloud challenges.

Cloud Integrate separated the Coordination Point into a dedicated, governed Salesforce environment and executed a full data migration. They also performed a large-scale Service Cloud optimisation that removed redundant elements and improved data quality. The result was a foundational reset: Omring now operates with a streamlined platform where changes are made confidently, data is reliable, and the application independently supports the specific needs of client coordination without adding complexity.

Omring