Case Study: New Zealand Police Association modernizes member insurance services with Cloud Insurance

New Zealand Police Association reduces paper claims with Cloud Insurance in 15-year partnership

The New Zealand Police Association (NZPA) sought to replace its legacy policy administration system to provide a first-class digital customer service experience for its members. Their challenge was to find a modern solution that could integrate seamlessly with their existing systems and future-proof their operations. They reached out to Cloud Insurance to explore its all-in-one SaaS solution for insurers.

Cloud Insurance initiated a comprehensive discovery and pilot project, which led to a full implementation. The solution included an intuitive member portal for accessing policy benefits and filing claims. This drastically reduced the submission of paper claims and streamlined processes for both members and administrative staff. The partnership resulted in the signing of a significant 15-year contract, with NZPA praising Cloud Insurance for its responsiveness and the overwhelming positive feedback from its members.

New Zealand Police Association (nzpa)