Case Study: CoinFLEX achieves streamlined crypto account upgrades with Cloud Galacticos and Salesforce Service Cloud

CoinFLEX builds a real-time KYC onboarding flow with Cloud Galacticos

CoinFLEX, a cryptocurrency futures exchange, reached out to Cloud Galacticos for architectural advice to ensure they were using Salesforce to its full potential. Their challenge was to build a comprehensive and secure application process for their platform.

Cloud Galacticos provided consultancy and then implemented a solution using Salesforce Service Cloud and Communities. This included Single Sign-On (SSO), a KYC integration with Jumio for identity verification, and a custom risk-scoring solution. The result was a highly branded and secure application process for account upgrades, enhanced by new customer service capabilities. Cloud Galacticos delivered a solution that exceeded the client's expectations.

CoinFLEX