Case Study: Rijkswaterstaat improves citizen service with Cloud Foundry

Rijkswaterstaat launches SAM in 1 month with Cloud Foundry to handle 13,000 inquiries a month

The customer, Rijkswaterstaat, which is the Dutch Ministry of Infrastructure and Environment's department responsible for national infrastructure, faced the challenge of modernizing its IT to deliver faster and more effective digital services to citizens and employees. Their goal was to improve customer service and internal collaboration through digital transformation. To achieve this, they utilized the vendor Cloud Foundry and its open source platform-as-a-service.

Using the open source Cloud Foundry platform, Rijkswaterstaat developed a customer service application called SAM. This solution enabled the department to handle 13,000 monthly inquiries through a single, streamlined system, drastically improving response times and accuracy. The Cloud Foundry platform allowed teams to create a prototype in one month and have the application in production within seven months. The result was a more transparent, agile, and affordable service for citizens, and the application model was made available for other government organizations to use.

Rijkswaterstaat