Case Study: Ford Motor Company transforms customer experience with Cloud Foundry

Ford Transforms its Customer Experience with Cloud Foundry

Ford Motor Company needed to accelerate its digital transformation as it expanded beyond auto manufacturing into mobility services, while improving the customer experience around its FordPass mobile app. To support this shift, Ford turned to Cloud Foundry, using VMware Cloud Foundry on Microsoft Azure for FordPass and its connected vehicle services.

With Cloud Foundry, Ford adopted an agile plan-build-operate model and enabled self-service deployments so app teams could push changes from dev to QA to production without relying on long operations cycles. The result was zero-downtime upgrades and deployment times reduced from days-long approval and maintenance-window processes to minutes, with Ford noting that Cloud Foundry dramatically reduced upgrade times.

Ford Motor Company

Rich Strader

Director