Case Study: Western Michigan University boosts student success with Cloud for Good and Salesforce

Western Michigan University serves 20K students with Cloud for Good

Western Michigan University, a large public research institution, faced challenges with disconnected student and staff engagement due to a lack of centralized support processes and technology. To address this, the university partnered with Cloud for Good to implement a new connected campus experience using Salesforce, specifically leveraging the Student Success Hub and Experience Cloud.

Cloud for Good implemented a multi-cloud Salesforce solution including Education Data Architecture, Service Cloud, and Experience Cloud to centralize information, enhance case management, and create a new student portal. This has helped break down departmental silos and create a more holistic view of students. The partnership with Cloud for Good has positioned the university to improve student retention and graduation rates, with a long-term vision to achieve a full 360-degree view of every student.

Western Michigan University