Case Study: University of Southern California achieves campuswide advising transformation with Cloud for Good and Salesforce

University of Southern California creates 20,000 program plans with Cloud for Good

The University of Southern California (USC) faced a significant challenge with its outdated and unsupported Advisement Database (ADB), which led to a disjointed advising experience, inconsistent data, and a lack of a comprehensive solution for graduate students. To address this, USC partnered with Cloud for Good to implement a modern, unified platform using Salesforce's Student Success solution.

Cloud for Good designed and built an enterprise-wide advising system on Salesforce, which included Education Data Architecture (EDA), Experience Cloud, and Marketing Cloud. This solution created a single source of truth for student data, automated key processes like advisor assignments and alerts, and empowered students with self-service tools. As a result, USC saw almost 2% growth in student accounts, the creation of over 20,000 personal program plans within six months, and advisors gained unprecedented access to student data. Cloud for Good's implementation provided a holistic view of students and significantly improved the advising experience across the university.

University of Southern California (usc)

Sarah Holdren

Assistant Vice Provost at USC