Case Study: UMass Amherst Eliminates CRM Backlog and Launches Five Scalable Salesforce Solutions with Cloud for Good Managed Services

UMass Amherst launches 5 scalable Salesforce projects with Cloud for Good

UMass Amherst faced a growing backlog of items for its Salesforce CRM that its internal IT team lacked the resources and expertise to manage. To address this challenge, the university partnered with Cloud for Good to engage its Enterprise Managed Services (EMS) practice, seeking not just additional manpower but also strategic guidance on best practices.

Cloud for Good implemented a solution that delivered five distinct, scalable projects for various university departments. These included an appointment scheduler, a case management system for the Controller’s Office, a support form for Parent Services, an event management tool, and a chatbot. The engagement successfully eliminated the backlog and provided UMass with automated processes, streamlined communications, and a more efficient experience for students and staff. The partnership with Cloud for Good allowed the internal team to focus on broader CRM strategy while benefiting from the vendor's expertise and best practices.

UMass Amherst