Case Study: UJA-Federation of New York unifies grantmaking with Cloud for Good and Salesforce Nonprofit Cloud

UJA-Federation of New York achieves 90%+ user adoption with Cloud for Good

UJA-Federation of New York, one of the nation's largest local philanthropies, faced significant operational challenges with its outdated legacy grantmaking system. Staff managed data across multiple systems with manual processes, and there was no single platform providing a complete view of grant status for staff, grantees, or lay leaders. To address this, UJA partnered with Cloud for Good to implement a modern solution.

Cloud for Good implemented a unified platform using Salesforce Nonprofit Cloud for internal staff and Salesforce Experience Cloud for external users. This solution consolidated 10-15 legacy tools, leading to over 90% user adoption and data accuracy immediately after launch. The measurable impact included a two-day reduction in dashboard creation time, hours instead of weeks to onboard new staff, and greatly improved experiences for grantees and lay leaders through new self-service portals.

UJA-Federation of New York