Case Study: NL Cares Improves Volunteer Management with Cloud for Good and Salesforce Nonprofit Cloud

NL Cares boosts volunteer management for 10–20 daily events with Cloud for Good

NL Cares, a Netherlands-based organization offering flexible volunteer opportunities, faced challenges with an inefficient volunteer registration process and a Salesforce instance that wasn't optimized for their needs. Their website was not properly integrated with their CRM, leading to missed automated communications like welcome and cancellation emails, which caused confusion and increased phone calls from volunteers. They partnered with vendor Cloud for Good to address these issues and better manage their volunteers with the Nonprofit Cloud.

Cloud for Good implemented the Volunteers for Salesforce (V4S) application, integrated the organization's Drupal website with Salesforce, and upgraded them to Lightning Experience. This solution provided automated, reliable communications and seamless data transfer. The results included increased trust within the volunteer community due to consistent communication, a decreased volume of confirmation calls, and greater visibility into data through empowered reporting. Cloud for Good's training and configuration enabled NL Cares to efficiently track trends and make informed decisions to increase their organizational impact.

NL Cares