Case Study: LifeMoves improves client follow-up and outcomes with Cloud for Good and Salesforce

LifeMoves keeps 10,045 clients connected with Cloud for Good

LifeMoves, a major provider of shelter and supportive services for the homeless, faced the challenge of not knowing how their clients fared after exiting their programs. They lacked a consistent way to stay connected with former clients to gather feedback and provide ongoing support to prevent a return to homelessness. LifeMoves partnered with Cloud for Good to implement Salesforce and the Nonprofit Success Pack (NPSP) to address this data and communication gap.

Cloud for Good implemented a custom Salesforce NPSP solution called the CONNECT platform, which integrated with a federal database and leveraged AppExchange apps for SMS texting and surveys. This allowed LifeMoves to collect data on former clients and maintain communication to provide ongoing resources. The solution provides powerful data analytics on outcomes and program impact, giving LifeMoves unique intelligence to improve services and further their mission to end homelessness.

LifeMoves