Case Study: Hamilton Families improves homeless housing coordination with Cloud for Good Salesforce Communities

Hamilton Families triples successful housing placements with Cloud for Good

Hamilton Families, a provider of shelter and support services to homeless families in San Francisco, faced a challenge in assisting more families to become successfully housed after their data revealed a high number of dropouts from their rapid re-housing program. To decrease the shelter waitlist and fulfill their mission, they partnered with Cloud for Good to implement an integrated Salesforce solution to enhance their case management process and improve coordination.

Cloud for Good implemented branded Salesforce Communities to streamline case management, allowing clients to request assistance online and actively search for housing based on their needs. This solution improved coordination among staff, clients, and landlords, creating a searchable database and real-time visibility. The measurable results for Hamilton Families included a significant decrease in their shelter waitlist and putting them on target to triple the number of families successfully housed in a year.

Hamilton Families