Case Study: Food Bank For New York City cuts client check-in to under a minute with Cloud for Good and Salesforce

Food Bank For New York City cuts client check-in to under a minute with Cloud for Good

Food Bank For New York City, a major hunger-relief organization, faced a challenge with its valuable constituent data being held in disconnected systems. This forced staff to duplicate efforts and prevented the organization from getting a complete view of its clients. A slow, stand-alone check-in process at its pantries also limited how many people could be served daily. They contracted with Cloud for Good to implement a solution using the Salesforce platform.

Cloud for Good created an enterprise-wide mission management system on Salesforce. The solution included a command center for quick client check-in and used Flows to speed up registration. They also rebuilt internal tools to assist with benefit enrollment. This implementation reduced the average client check-in time to under a minute, allowing the pantry to serve more people each day. The results also included processing a significantly higher volume of tax returns and refunds, providing greater visibility into client engagement, and enabling cross-referral among services.

Food Bank For New York City