Case Study: DePaul University streamlines financial aid operations with Cloud for Good and Salesforce Agentforce

DePaul University streamlines financial aid and handles 20–30 more cases a day with Cloud for Good

DePaul University, the largest Catholic university in the U.S., faced significant challenges in managing its complex financial aid operations. The difficulty in hiring and upskilling counselors, coupled with evolving FAFSA regulations and dispersed knowledge across multiple systems, created a fragmented workflow that limited scalability and reduced time for student advising. Partnering with Cloud for Good, the university sought an AI-powered solution built on Salesforce Agentforce and Education Cloud to address these issues.

Cloud for Good implemented a Financial Aid Counselor Assistant Agent that automated student summaries, provided intelligent action plans, and enabled AI-powered policy search. This solution consolidated information and institutional knowledge into a single environment. The results included a strong reduction in repetitive research tasks that previously took 5-20 minutes per inquiry and the potential to increase daily case resolution capacity by 20-30 cases during peak periods. Cloud for Good's solution streamlined workflows, decreased cross-team interruptions, and enhanced both operational efficiency and student support consistency.

DePaul University