Case Study: ViaWest gets to market 3x faster with Cloud Elements

ViaWest Gets to Market 3x Faster With Cloud Elements

ViaWest, a major data center and cloud provider, faced a challenge as it scaled its operations. Its legacy systems were operating independently, creating integration issues and preventing the creation of a unified platform for customer data and variable billing. To overcome this, ViaWest partnered with the vendor Cloud Elements and leveraged its API integration platform and services.

The solution implemented by Cloud Elements involved using Lean Product Development practices to build a minimum viable product for variable billing, followed by additional frameworks for data collection and identity management. This approach allowed ViaWest to get its new platforms to market three times faster than it could have otherwise. The measurable impact was significant, as ViaWest avoided a steep learning curve and the potential need for additional manpower, ultimately enhancing its customer experience and streamlining its internal processes.

ViaWest

Jason Carolan

CTO