Case Study: FieldAware accelerates integrations and cuts manual syncing with Cloud Elements

Emerging Leader in Field Service Management, FieldAware, Integrates to QuickBooks and Sage 200

FieldAware, an emerging leader in field service management software, faced a high volume of customer demands for integrations, particularly with QuickBooks and Sage. Their outdated process relied on manual flat file CSV transfers, which was cumbersome and prone to failure. To address this, they partnered with vendor Cloud Elements and used its Finance Hub solution.

By implementing the Cloud Elements Finance Hub uniform API, FieldAware released its QuickBooks and Sage 200 integrations within 90 days. This eliminated thousands of hours of manual data syncing for their customers. Internally, an automated workflow built with Cloud Elements reduced the time to manage support tickets from minutes to milliseconds per action. The solution gave the FieldAware product team bandwidth to focus on their core product while delivering their customers' most requested feature.

FieldAware

Andy Murphy

Director of Product