Case Study: Kent County Council revolutionises internal communications with Cloud Direct and Microsoft Viva Connections

Kent County Council revolutionise internal communications with Viva Connections adoption

Kent County Council, one of England's largest local authorities, faced significant challenges with its outdated intranet built on an old SharePoint version. The platform required disruptive downtime for updates and lacked the flexibility needed for modern internal communications. Seeking a resilient, future-proof solution integrated with Microsoft 365, the council partnered with vendor Cloud Direct to revolutionize their digital employee experience.

Cloud Direct implemented a modern internal communications platform by leveraging Microsoft SharePoint, Teams, and Viva Connections. The solution involved a custom-designed SharePoint hub and comprehensive team training, culminating in the migration of over 700 pages and 4,000 documents. The new system provided a fully customizable and resilient intranet, enabling Kent County Council to manage information efficiently and engage staff more effectively, with ongoing support from Cloud Direct ensuring long-term success.

Kent County Council

Kate Nowowiecki

Engagement Development Manager