Case Study: Chilli Wizards achieves streamlined multi-channel order management and faster fulfilment with Cloud Commerce Pro

Chilli Wizards - Customer Case Study

Chilli Wizards, a Yorkshire-based producer and retailer of nearly 4,000 chilli products across four brands and multiple sales channels (two eCommerce sites plus eBay, Amazon and telephone orders), was hitting the limits of their previous order-management setup at roughly 1,000–1,200 orders per week. They faced unreliable feeds between order and shipping systems, insufficient warehouse automation, and only ticket-based support, so they re-engaged Cloud Commerce Pro for a more robust multi-channel order management solution.

Cloud Commerce Pro’s onboarding team imported product listings and shipping rules, provided direct integrations to couriers and PayPal (eliminating the previous feed failures), and implemented their Message Centre and faster telephone-order processing with channel-specific invoice branding. The implementation went live in about 5–6 weeks (faster than the projected 8), delivered immediate reliability for the holiday season, and produced significant time savings for Chilli Wizards while enabling them to scale order processing beyond their prior limits.

Chilli Wizards

Nikki Ineson

Chilli Wizards