Case Study: Mike’s Carwash achieves faster claims resolution and actionable trend insight with Cloud Claims by APP Tech

mike’s stabilizes Cloud Claims rollout in less than two weeks

mike's carwash, a family-owned carwash operator, faced challenges with a fragmented digital claims system that made reporting difficult and often lacked crucial photo and video evidence. This hindered their ability to quickly resolve claims and identify operational trends. They partnered with APP Tech to transition from their old Incident Management System to its modern SaaS platform, Cloud Claims.

APP Tech's Cloud Claims solution enforced documentation at the point of incident, preventing claims from being submitted without evidence. This led to faster claim resolution and, for the first time, provided the ability to identify network-wide trends. The vendor's platform enabled mike's to proactively pinpoint and address a recurring equipment issue, turning their claims data into a predictive management tool.

mike’s