Case Study: Title Group of Tennessee achieves faster client communication and time savings with CloseSimple

Title Group of Tennessee boosts action-item responses to 60-70% with CloseSimple

Title Group of Tennessee, a growing title company, faced significant team burnout and understaffing challenges due to inefficient communication. Their biggest complaint from agents, lenders, and clients was a lack of consistent updates, and manual email efforts were unsustainable. They turned to the vendor CloseSimple for a solution to automate and streamline their client communications.

CloseSimple implemented its automated email update system, which integrated seamlessly with the company's software. The custom-branded communications eliminated the spam-like appearance of previous attempts and automatically sent progress updates and action items. This resulted in a 60-70% response rate on emailed action items, drastically reducing phone calls for updates and saving the team substantial time, which allowed them to focus on business growth and problem-solving.

Title Group of Tennessee