Case Study: Brand X increases footfall in 3 months with Clootrack

Brand X boosts footfall in 3 months with Clootrack

Brand X, a multi-clinic oral surgery care provider, faced intense competition from large brands and independent clinics. The company struggled to access regional customer experience data from its headquarters and found that traditional NPS surveys failed to provide comprehensive insights into its brand health and competitive positioning. Seeking a more agile solution, Brand X turned to the Clootrack platform for help.

Clootrack gathered and analyzed hyperlocal customer conversations from online sources and survey data. The platform identified key experience factors and competitor strengths and weaknesses at a clinic level. Using Clootrack's insights, Brand X launched targeted initiatives with confidence. The results were significant: an 82% reduction in research costs, a 74% decrease in research time, a noticeable NPS improvement, and an increase in footfall within just three months of implementation.

Brand X